Call Toll Free 1-800-432-3781

Conditions of Use

 

Please read carefully as our details have changed as of July 2007.
*We do not combine discounts unless otherwise specified.
**Free Freight offer only applies to LIST pricing.

    CONDITIONS OF USE FOR FREE FREIGHT OFFER:

  1. You must order ONLINE. If you phone in your order, free freight does not apply.
  2. Free Freight offer is only valid for orders at list price $75.00 or more and paid with a credit card.
  3. Free Freight offer applies to orders shipping UPS Ground ONLY!.
  4. All on-line orders will be processed the same or next business day.
  5. We will only offer free freight for shipments within the continental United States. Orders shipping to Alaska and Hawaii are not included in free freight offer.
  6. Gunold cannot sell to anyone without a resale certificate. This is NOT your Federal Tax ID#. A form will be provided in your order if we do not currently have one on file. To ensure that you receive Free Freight, this form must be completed and faxed to (770) 422-5638 with the words "Free Freight" indicated clearly at the top of the form.
  7. Our return policy is as follows: No merchandise may be returned without first contacting us for a Return Authorization number. This number must be clearly marked on the outside of the box. No merchandise will be accepted for credit after 30 days from the date of shipment. All returns are subject to a 10% restocking fee.
  8. If you do not meet all of the above criteria please call (800) 432-3781 for customer service.

*Gunold USA is now offering a 5% discount off list prices for NNEP members only. In order to receive these additional savings, please provide which organization you belong to and your member number in the comment line of your order. Free freight offer cannot be combined with this discount.

OTHER POLICIES AND CONDITIONS:

  • The customer/manufacturer should assure himself, by preliminary testing and evaluation, that the dye fastness of the thread is suitable for his/her intended uses. Gunold USA threads are intended for use as embroidery threads only, and should not be bleached. They are manufactured and quality controlled to the very highest standards possible. However, since we have no control over the customer/manufacturer's washing, dry cleaning, or pressing of goods onto which our thread is sewn, nor over the weather conditions to which such goods are subjected, and since the value of the thread is so disproportional to the value of the material onto which it is sewn, we are not responsible for any consequential damage that could occur to goods onto which our threads are sewn.
  • Our return policy is as follows: No merchandise may be returned without first contacting us for a Return Authorization number. This number must be clearly marked on the outside of the box. No merchandise will be accepted for credit after 30 days from the date of shipment. All returns are subject to a 10% restocking fee.
  • All prices are subject to change without notice. All goods will be invoiced at prices on date of shipment. The current UPS C.O.D. fee is $10.00 per package and is subject to change based on UPS's policies. We reserve title to the goods delivered pending payment in full.
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