GUNOLD USA Business Policies

Gunold USA, Inc. sells wholesale embroidery supplies to the trade only. A current Sales and Use Tax Certificate of Exemption is required prior to placing all orders. If you do not already have a Sales Tax Exemption from your state on file with us, please click and download the appropriate PDF form Click below and follow the instructions for completion.

Shipping and Returns

No merchandise may be returned without first contacting us for a Return Authorization number. This number must be clearly marked on the outside of the box. No merchandise will be accepted after 30 days from the date of shipment for credit. All returns are subject to a 10% restocking fee.

Conditions of Use for Online Free Freight Offer

  • We do not combine discounts unless otherwise specified.
  • Free Freight offer only applies to LIST pricing.
  • You must order ONLINE. If you phone in your order, free freight does not apply.
  • $100.00 or more - Free Freight via. ground delivery offer is only valid for orders placed online totalling $100.00 or more, and paid with a credit card.
  • 99.99 or less  - $15.00 Flat Rate to cover your ground shipping with orders of $99.99 or less before adding shipping, & paid with a credit card.
  • Free Freight offer applies to orders shipping UPS Ground ONLY.
  • All online orders will be processed the same or next business day.
  • We will only offer free freight for shipments within the continental United States. Orders shipping to Alaska, Hawaii and Puerto Rico are not included in free freight offer.
  • Gunold cannot sell to anyone without a resale certificate. This is NOT your Federal Tax ID#. A form will be provided in your order if we do not currently have one on file. To ensure that you receive Free Freight, this form must be completed and faxed to (770) 422-5638 with the words "Free Freight" indicated clearly at the top of the form.

Merchandise Returns

  • No merchandise may be returned without first contacting us for a Return Authorization number. This number must be clearly marked on the outside of the box.
  • No merchandise will be accepted for credit after 30 days from the date of shipment.
  • All returns are subject to a 10% restocking fee.
  • If you do not meet all of the above criteria please call (800) 432-3781 for customer service.

Gunold USA is now offering a 10% discount off list prices for NNEP members only. In order to receive these additional savings, please provide which organization you belong to and your member number in the comment line of your order. Free freight offer cannot be combined with this discount.

Other Policies and Conditions

  • The customer/manufacturer should assure himself, by preliminary testing and evaluation, that the dye fastness of the embroidery thread is suitable for his/her intended uses. Gunold USA threads are intended for use as embroidery threads only, and should not be bleached. They are manufactured and quality controlled to the very highest standards possible. However, since we have no control over the customer/manufacturer's washing, dry cleaning, or pressing of goods onto which our thread is sewn, nor over the weather conditions to which such goods are subjected, and since the value of the thread is so disproportional to the value of the material onto which it is sewn, we are not responsible for any consequential damage that could occur to goods onto which our threads are sewn.
  • All prices are subject to change without notice.
  • All goods will be invoiced at prices on date of shipment.
  • The current UPS C.O.D. fee is $10.00 per package and is subject to change based on UPS's policies.
  • We reserve title to the goods delivered pending payment in full.

Your Privacy is Our Concern

This Privacy Policy provides you with information regarding how we use the data you supply us.

How We Protect the Security of Your Information

We employ the latest encryption and security technology and fraud detection techniques in all areas of Gunold.com where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. For more information regarding the security of our w eb site, click on Security Information. For privacy purposes, once you give us any information relating to you, it is stored on a highly secure server that is not accessible via the Internet.

What Information Do We Collect and How Do We Use It?

IP address: When you visit our web site, our server automatically recognizes your Internet Protocol address (IP address) or domain name. In order to enhance our Web site, we may track the way our visitors and customers are using the site. Personal information, such as your name and e-mail address, is not included in this analysis. Unless you provide it, we do not collect or know your name or e-mail address. We do not follow your browsing path outside of gunold.com.

Cookies: In addition, like most other e-commerce web sites, our site uses "cookies" -- small files placed temporarily in your Internet browser -- to keep track of your stay at our Web site. The text in a cookie, by itself, only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you. It contains only an alphanumeric ID that, for example, allows you to retrieve your shopping basket. In this way, the cookie lets you continue shopping where you left off with your last visit without losing any of the items in your list.

Personal Information: When you place an order, request a catalog, sign up for our Online News or Specials Newsletter, we ask you to provide information including your name, postal address, e-mail address and, in the case of product orders, credit card number. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose.

Contact Information: If you provide us with your postal address, e-mail address or telephone number, you may receive our catalog or other promotional mailings, e-mails or telephone calls. If you receive e-mail from us that you would rather not receive, simply send us an e-mail containing the word "UNSUBSCRIBE" on the subject line, and your exact e-mail address in the body text at unsubscribe@gunold.com or follow the unsubscribe instructions set forth at the bottom of each e-mail. If you do not wish to receive other promotional mailings or telephone calls, please write to us at the address set forth below. We will be happy to respect your request not to participate in our direct marketing programs.

Email Address: We do not share e-mail names collected on our site for purposes of permitting other companies to market to you through e-mail. Providing us your e-mail address will not result in your receiving unsolicited commercial e-mail from any third party.

Visitors from our Affiliates: When you enter our Web site via a link from another web site, it is possible that the other web site is an affiliate participating in our Affiliate Program. Under this program, we are required to disclose information regarding the purchases you complete on our Web site to our Affiliates. If you do not want us to disclose such information to the affiliate site, you must enter our web site directly rather than via a link.

Aggregate Information: We reserve the right to disclose to third parties aggregate, non-personal information about our users and their usage of this Web site and any related service. Any information disclosed will be in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

Transmission Errors or Unauthorized Acts: Although we will use all reasonable efforts to safeguard the confidentiality of your personal information, transmissions made by means of the Internet cannot be made absolutely secure. We will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties.

Required by Law: In extreme cases, where required by law, we may be forced to release information regarding our customers to permit the investigation of credit card fraud, illegal use of the Internet, or cases of misconduct on our Web site.

Other Web Sites: This Privacy Policy only addresses gunold.com’s information gathering practices. To the extent that you disclose personal information to other Web sites, you are subject to other Web sites’ privacy policies. We encourage you to review a third party Web sites’ privacy policies before you disclose any personal information which may be collected by a third party.

Change of Ownership: In the event that any of our Web sites become owned or controlled by other individuals or entities, the information we have collected may be transferred to such party or parties. In this case, such individuals or entities will follow this Privacy Policy in the place of our Web sites’ current owners.

How to Opt-Out of Gunold USA's Marketing Programs

If you do not wish to receive e-mails from us, please let us know by sending an e-mail with the subject title "UNSUBSCRIBE" and your exact e-mail address in the body text to customerservice@gunold.com. Or, you may opt our of our program at any time by following the instructions typically printed at the bottom of each e-mail we send you.

If you do not wish to receive postal mailings or telephone calls from us please let us know by mailing or faxing a letter containing your name and address to: Gunold USA, Inc., Attention: Do Not Mail, 980 Cobb Place Blvd, NW, Suite 130, Kennesaw, GA 30144.

How to Contact Us

If you would like additional information regarding our Privacy Policy, please contact us as follows:

  • Gunold USA, Inc.

  • 980 Cobb Place Blvd, NW

  • Suite 130

  • Kennesaw, GA 30144

  • Phone: 800-432-3781

  • Fax: 770-421-0505

  • Email: information@gunold.com

  • Removal E-mail: unsubscribe@gunold.com

  • (Please type your exact e-mail address in the body text of your e-mail.)

Access to Your Information

You may request access to your personally identifying information stored in our systems in the ordinary course of business. Please contact us in one of the manners set forth above. Upon reviewing this information, you may request that we correct any information that is inaccurate.

Your Consent

By using our web site, you consent to the collection and use of this information by Gunold USA as described in this Policy.

Changes to this Privacy Policy

If we change our privacy policy we will post any change on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


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