FAQ

Untitled Document

Explore our help topics. If you don’t find the answer you are seeking, please contact us or give us a call at 1-800-432-3781.

Gunold USA sales accounts are set up differently than Gunold online accounts. For online shoppers, place items in your cart and proceed to the checkout process. You will be prompted to create an account. This process is only required for your FIRST online order.

Not at this time. All online orders must be paid for with a credit or debit card.

Gunold USA requires you to complete our resale certificate form prior to making your first purchase. Please fill out the appropriate certificate for your state. The forms can be downloaded here: Resale Certificates

Gunold USA sells wholesale to other businesses. Your company must have tax id information and/or a business license to order from Gunold.

A complete Gunold resale certificate and/or business license. The form can be downloaded here: Resale Certificates

Fax your license and/or a completed Gunold USA resale certificate to 770-422-5638 OR email the scanned document (or picture of document) to Usha.Talwar@Gunold.com

There are 5 States that do not have a sales tax: Alaska, Delaware, Montana, New Hampshire and Oregon . If you are in one of these states, please send us a copy of your business license for our files.

If your business is in one of these states, Alaska, Delaware, Montana, New Hampshire or Oregon, please send us a copy of your business license for our files.

We would love to hear from you. Please contact a Gunold USA representative to get started with our products at 1-800-432-3781.

Some items are available at volume pricing. Please call a Gunold USA representative at 1-800-432-3781 to see if you qualify.

A Gunold USA representative will email you to let you know the documentation has been received and you are set up for placing orders. (For online orders, accounts are set up in the checkout process.)

It's easy, just contact a sales representative to get samples of thread and specialty products, and backing charts. You can also make a request online here.

Yes. Gunold USA's wholesale pricing for all our high-quality products is on our website. No login is required.

Gunold USA sales accounts are set up differently than Gunold online accounts. For online shoppers, place items in your cart and proceed to the checkout process. You will be prompted to create an account. This process is only required for your FIRST online order.

Gunold USA requires our resale certificate to be completed before shipping wholesale orders. You can find the certificates at: https://www.gunold.com/resale-certificates/ Please fill out the appropriate certificate for your state. If your state does not collect sales tax, please send us a copy of your business license for our files.

If you order from a Gunold representative, your business is set up as a Gunold customer. However, for your first online order, you must create a new account in the checkout process. After you place your first online order, the account you created online will be matched with your Gunold USA account. This process is only required for your FIRST online order.

The status for online orders is not updated immediately when an order ships. This is a 24-48 hour process. We are so sorry for any inconvenience. If you have any questions, please contact customer service at 1-800-432-3781 or email us at customerservice@gunold.com

We display the shipping charges to show you the savings. These charges are not added to your final invoice. Please be assured that your card is not charged until after your order has shipped.

Not at this time. All online orders must be paid for with a credit or debit card.

Gunold USA requires you to complete our resale certificate form prior to making your first purchase. Please fill out the appropriate certificate for your state. The forms can be downloaded at: Resale Certificates

Online orders can be checked by logging into your account. For phone or faxed orders, please call a Gunold USA representative at 1-800-432-3781.

This is our goal! Same day ground shipping and pick up Mon-Fri if ordered by:
3:30 pm EST (Eastern Time Zone)
3:00 pm CST (Central Time Zone)
1:30 pm MST (Mountain Time Zone)
4:00 pm PST (Pacific Time Zone)
Currently, we ship orders within the continental United States including Hawaii and Puerto Rico.

Gunold USA ships within the continental United States including Hawaii and Puerto Rico. For Canada, please contact Gunold Canada at https://www.gunold.ca For international orders, please contact Gunold Germany at https://www.gunold.de/

Most orders ship the same day. Same day ground shipping and pick up Mon-Fri if ordered by:
3:30 pm EST (Eastern Time Zone)
3:00 pm CST (Central Time Zone)
1:30 pm MST (Mountain Time Zone)
4:00 pm PST (Pacific Time Zone)
Currently, we ship orders within the continental United States including Hawaii and Puerto Rico.

As soon as Gunold receives stock, we will ship the item(s) to you free of charge via USPS or UPS ground.

Yes, we do! Call a sales representative at 1-800-432-3781 to add your NNEP ID number to your account and receive a 10% discount on your orders.