Testimonials
Gunold loves hearing great feedback from our customers. We take pride in providing an over-the-top customer experience at every touch point so we want to make sure that's translating to each customer. Below is a collection of what some of our customers are saying about our products and communication.
Do you want to leave a review? Contact us today to add your testimonial or product review to our list, or, leave us a review on Google.
9/5/2023
Looking forward to seeing ya'll at ISS Fort Worth! - Anonymous
7/12/2023
You guys are wonderful! - Anonymous
2/22/2023
Linda was very helpful on the phone to help me select the correct product. - Anonymous
11/21/2022
Love all the tips, extra advise, and videos on products. - Anonymous
07/13/2022
Julie, as always, is amazing to work with. We worked through product unavailability, and quickly found alternatives. - Stitch America
07/12/2022
Great customer service! - Anonymous
07/1/2022
Denise was very friendly & knowledgeable helping me with an embroidery problem. Thank you to Denise for sharing her time and giving me good information and advise. - Anonymous
06/15/2022
It seemed a bit difficult to place my first order online. So I called support, and Denise was wonderful. She helped me figure it out. Kudos to Denise! - Anonymous
06/14/2022
Love the fact that I get my supplies usually on the next day after order is placed. Love the quality of product. - Victoria R.
06/14/2022
Gunold is one of my very favorite suppliers. They always take the time to help me‚ even if it is just me having a senior moment. - Anonymous
06/14/2022
I have been using Gunold now for a little over 20 yrs. I love their merchandise and don't use anyone else. Customer service is great also. - Anonymous
06/14/2022
For newer people to the industry, the videos are amazing! - Anonymous
06/14/2022
I love your website and the videos are very educational. I have also used your digitizing service and find it to be excellent. - Anonymous
06/14/2022
I love all the videos to explain your products! Being new to the embroidery business, they help me make better informed choices. I am glad I found your website! - Patsy
05/26/2022
I love the variety of videos explaining your products! - Patsy
05/18/2022
Excellent customer service! Will definitely order from Gunold again. - Anonymous
03/23/2022
I absolutely love you guys and the fast shipping. Thanks! - Anonymous
03/21/2022
I have been using Madeira fire retardant thread on leather for Dallas Fire Rescue helmet patches and I dread those orders. The Madeira doesn't cut well on my Happy machine so I get constant thread breaks and thread catcher errors. It's also a bit fuzzy looking. Today I tried my new Gunold Poly-Fire and wanted to tell you how well it worked. Beautiful results and I was able to walk away and let the machine go beginning to end. - Tomie Sue S.
3/17/2022
I love your thread and was disappointed in my usual source, Wawak, no longer carried the variety of thread I need. So glad I found your web site. - Anonymous
10/22/2021
I love all the tremendous educational content you provide. Great job and outstanding products. Love the fast delivery! - Anonymous
09/22/2021
The website is outstanding. The amount of content and helpful info is wonderful and sooooo helpful. Don't think you could improve on the site or your customer service. The only time I had to contact them, the issue was resolved immediately. - Elizabeth Y.
08/26/2021
Thanks, I love your products and enjoy exploring the new products! - Anonymous
08/20/2021
This was my first order. Thank you. Thank you to Cindy for all her help with product. - Anonymous
03/10/2021
Found website very easy to use. Appreciated the video provided on the difference between both adhesive sprays. - Diane F.
12/29/2020
I wanted to take a moment to thank you and Bill Garvin for the many videos that you have, and still do, help me understand and maintain my machine. Wishing you a healthy and prosperous New Year. Thank you! - Victoria R.
12/4/2020
Love the fact that I get my supplies usually on the next day after order is placed. Love the quality of product. - anonymous
11/13/2020
Gunold is one of my very favorite suppliers. They always take the time to help me‚ even if it is just me having a senior moment. - anonymous
11/5/2020
I have been using Gunold now for a little over 20 yrs. I love their merchandise and don't use anyone else. Customer service is great also. - anonymous
10/30/2020
For newer people to the industry, the videos are amazing! - anonymous
10/21/2020
I love your website and the videos are very educational. I have also used your digitizing service and find it to be excellent. - anonymous
9/27/2020
Absolutely appreciate Mr. Garvin's videos and tutorials. Very beneficial for item selections. - anonymous
9/24/2020
I have never used your web site before because as a rule I don't like web sites I prefer catalogs instead. But since I only had a very old Gunold catalog I had to use your web site and it was very good. I liked the videos and they did answer many of my questions. Thank you! - Martha B.
9/24/2020
Andrea was wonderful support as we set up our account. We are just starting our embroidery business, look forward to shopping in the future. - anonymous
9/11/2020
I did everything online and didn't need to talk to anyone yet. I just started monogramming in my shop and I saw the backing for the dri fit shirts (Action backing) and watched your video and saw how well it looked so I want to give it a try. Hope it comes out as well as yours did. Thank You! - Tikey L.
9/10/2020
Great store and great product. - anonymous
8/19/2020
Website easy to use and always quick delivery. Thank you for great customer service. Whether on line or at the warehouse the staff is always helpful and goes above and beyond. - Loretta C.
8/13/2020
I did not have a need for customer support. I am a new customer and this is my first order. I found what I was looking for quite easily and quickly! I had a great experience on my first order. Thank you!! - anonymous
7/16/2020
Always receive great service!! Cindy is awesome. - anonymous
5/21/2020
I found help and products from your excellent training videos. Thank you!!! - anonymous
4/6/2020
I found this website very easy to navigate and will be sure to return. Thank you so very much! - Olga P.
3/31/2020
I was encouraged to use my local supplier after using your services for many years. So, I supported the local supplier; they had changed product, the customer service was great and they are 10 min from my home office. They have changed almost every way of doing business and their customer service, especially for their small businesses, is horrible. Now, they order the bare minimum and cater to their retail customers. They started me in business, and now I can't count on them, EVER! I'm back! - anonymous
3/18/2020
Great products, great service. Thank you. - anonymous
3/10/2020
Andrea helped me with my choice of threads, due to not attending ISS show in Atlantic City as I'm avoiding large crowds with the virus. She is amazing and even offered to call her anytime if I need help. Thank you so much! amazing customer service while I worked through the website picking the threads I wanted and sprays. It's been a totally positive experience and major help since I won't attend the ISS conference in Atlantic City due to the coronavirus. I received the discount that I would of got at the show and free shipping. This is a wonderful company and I appreciate it. - Mary B.
2/21/2020
I called and talked to Cindy (west coast) with some questions. Very informative and helpful information. Gunold's customer service is fantastic. I love your videos, Bill's great! - Sandy H.
2/10/2020
Cindy is a great help! - anonymous
2/7/2020
Love your product, my machine came with 12 spools and I ran out (still new to the commercial side of things). Visited with you all at ISS Ft Worth, and took Bill's class (He is the best). - Sandy L.
2/4/2020
I am extremely impressed with the videos that you offer. They have truly helped me in deciding what to purchases for my business needs. - anonymous
1/27/2020
Very good product and very good service. The sales are super. It's what a small embroidery person needs. Thanks again. - Pat D.
1/20/2020
Great Website, very easy to use. - Cindy K.
1/18/2020
Cindy is full of helpful tips—sure appreciate her! Her customer service can’t be beat! - anonymous
1/15/2020
First time buying from Gunold! I've tried their embroidery thread before and I am amazed by how much content they have online I am very happy to make our first order and I'm looking forward to continue to order from here! - anonymous
1/14/2020
Thanks for having 7X7 cut-away backing! - anonymous